Home / Customer Service & AI Receptionists / Intercom (Fin AI Agent)

Intercom (Fin AI Agent)

#2 in Customer Service & AI Receptionists Price: Essential $29/seat/mo billed annually, plus $0.99 per Fin outcome

GetToolRank Score

79/100

The most capable AI agent for chat and email support, best for businesses with steady online customer questions; costs add up per seat and per resolution.

Score breakdown

Output quality & capability (30%)

9/10

Ease of use & time to first result (20%)

7/10

Value & pricing clarity (15%)

6/10

Momentum & reliability (15%)

8/10

Openness & integration (10%)

9/10

Trust, licensing & safety (10%)

8/10

Key facts

14-day free trial, no card required
Fin is billed per outcome (resolved conversation or completed workflow)
Fin can also run on top of another helpdesk

Details

Official site	https://www.intercom.com
Starting price	Essential $29/seat/mo billed annually, plus $0.99 per Fin outcome (vendor pricing page, checked Oct 17, 2026; prices change often)
Verification	verified-web
Last reviewed	2026-10-16

Sources

www.intercom.com https://www.intercom.com/pricing
aisupportsoftware.com https://aisupportsoftware.com/compare/intercom-fin-vs-tidio-lyro/

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Other tools in Best Customer Service & AI Receptionists: Rosie (80), Smith.ai (78), Tidio (74), Goodcall (73).

Curated for business owners by Dan Smedstad. Scores come from AI-assisted desk research against a published rubric, not hands-on testing of every tool. See our methodology and disclosures.